we in need to change our old ERP system with new one with CRM and marketing tools with customer support app. our field is in Commercial Foo Equipment.
this is some of the requirement the other will discuss later
requirements for sales:
- CRM, sales and invoicing in English and Arabic language.
- inventory and Purchases management
- Warranty management
- Equipment installation schedule.
- website store integration.
The requirements for service center:
- service center internal workflow managed by mobile tasks notification.
- outside workflow managed by mobile third-party app integration for field service support maps and sales.
- spare parts sales workflow connected to inventory.
- spare part inventory management. serials create, location in the warehouse, a code reader.
- customer portal for work order request support maps, customer approves cost, signature, customer equipment history and invoice.
the consultant should advise the solution based on our requirement.